RETURNS

Diamondmisteliquid.co.uk Refund Policy

We do not typically accept refunds and exchanges. You must email us seeking refund or exchange approval at: help@diamondmisteliquid.co.uk.

Returns

All sales are final, due to the nature of products and to eliminate our risk of selling tampered products, we are unable to accept returns. 

Refunds

If we are out of stock of an item that you ordered or if your order is cancelled before it is shipped then a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at: help@diamondmisteliquid.co.uk

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: Help@eLiquid.com and send your item to:

Diamondmisteliquid.co.uk

193 Shields Road

Newcastle upon Tyne

Tyne and Wear

NE6 1DP

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.